Frequently Asked Questions (FAQ)
What are Fluorite’s official working days?
Our official working days are from Saturday to Thursday. Fridays and public holidays are considered non-working days for both our team and shipping providers.
Which shipping companies do you use?
We partner with SMSA to provide fast and reliable shipping services.
Do you ship to all locations?
Yes, we offer shipping to all cities within Saudi Arabia, across the GCC countries, and worldwide.
What are the shipping fees?
When will I receive my order?
Your order will be delivered within 1 to 5 business days after payment confirmation. Our shipping partner will coordinate with you for delivery.
Can I receive my order on Fridays or public holidays?
Unfortunately, deliveries are not available on Fridays or public holidays.
What is your return and exchange policy?
You may return a product if it is unsatisfactory or does not match the description. The item must be in its original condition with all accessories included.
Will I be refunded the shipping cost upon return?
Yes, a full refund including shipping fees will be issued if the return is due to a product issue.
What if I want to exchange a product?
You can request an exchange; however, the customer is responsible for any additional shipping costs.
What is the return or exchange period?
The return or exchange period is up to 10 business days.
When will I receive my refund after returning a product?
Refunds are processed after confirming receipt and inspection of the returned product.
Can I cancel my order?
Yes, orders can be canceled before they are confirmed by customer service. Shipping fees will be deducted if the order is canceled after confirmation.
How can I contact customer service?
You can reach our customer service team via phone or email listed on the “Contact Us” page on our website.
